Safety & Support

Stay safe on KraftKonnect

Simple guidance and support tools to help clients and artisans make safer decisions before, during and after a booking.

Immediate emergency?

KraftKonnect is not an emergency response service. If you believe you are in immediate danger, move to a safe location and contact the appropriate emergency service directly.

What do you need help with?

Choose the option that best matches your situation.

Contact Support

Get help with your account, booking, communication or safety concerns.

Talk to support

Safety essentials

A few simple habits can help reduce risk when arranging services through KraftKonnect.

For Clients

Review the artisan profile

Check verification status, experience, ratings and reviews before making a booking.

Keep communication on KraftKonnect

Use platform messaging so important conversations and booking details remain recorded.

Confirm the job before work starts

Agree on the service, expected work, price and location before the artisan begins.

For Artisans

Review job details before travelling

Confirm the client's request, location, service requirements and agreed price.

Share important job details

When appropriate, tell someone you trust where you are going and when you expect to return.

Leave if you feel unsafe

Do not continue with a job if the situation appears unsafe or significantly different from the booking.

How KraftKonnect helps

KraftKonnect provides simple platform tools designed to improve transparency and help users respond to concerns.

Profile Review

Required artisan documents can be reviewed before verification status is displayed.

Platform Booking

Booking information remains connected to the user's KraftKonnect account.

Support

Users can contact KraftKonnect about account or booking concerns.

Incident Reporting

Safety concerns can be recorded for platform review and follow-up.

Important: A verification badge means that required documents have been reviewed by KraftKonnect. Verification can help users make more informed decisions, but it does not guarantee the behaviour, identity or safety of another person.

Frequently asked questions

Quick answers to common safety questions.

How do I report a safety concern?

Select Report an Incident on this page and provide factual information about what happened. Avoid submitting unnecessary sensitive personal documents.

What does an artisan verification badge mean?

The badge means KraftKonnect has reviewed the currently required artisan verification documents. It should be considered one part of your overall decision when selecting an artisan.

What should I do in an emergency?

Move to a safe location if possible and contact the appropriate emergency service directly. KraftKonnect does not automatically place emergency calls or dispatch responders.

Still need help?

Contact KraftKonnect support for assistance with your account, booking or platform experience.

Message Support Call Support